Customer complaint & Improvement audit points

Customer complaint & Improvement audit points

January 17, 2014 · by · in audit points for customer satisfaction, checklist points for customer satisfaction, Customer complain & Improvement audit points, customer complaints & improvement, Internal Audit Checklist, ISO / TS 16949, ISO 9001-2015, ISO 9001:2008, Quality Audit, quality audit checklist points for customer complaint, Quality Audit points for customer satisfaction, QUALITY SYSTEM, Quality Tools

Customer complain & Improvement audit points   Is there responsibility assigned for the maintain customer complains & feedback? Is there a system for collecting customer feedback and complains, log books, complain register etc.? Corrective actions and Preventive actions are prepared? Actions…