Customer complaint & Improvement audit points

Customer complain & Improvement audit points

Customer complaint & Improvement audit points


  1. Is there responsibility assigned for the maintain customer complains & feedback?

  2. Is there a system for collecting customer feedback and complains, log books, complain register etc.?

  3. Corrective actions and Preventive actions are prepared? Actions plan is effective for the corrective actions / preventive actions?

  4. Are there survey, interview, and feedback forms or what types of informative system are used to determine customer satisfaction?

  5. Information processed & used, like statistical analysis report, system analysis are reported to management and same are discuss in management review meeting?

  6. The process system is effective?

  7. How is this information achieved? What is frequently?




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