Customer complain & Improvement audit points
Is there responsibility assigned for the maintain customer complains & feedback?
Is there a system for collecting customer feedback and complains, log books, complain register etc.?
Corrective actions and Preventive actions are prepared? Actions plan is effective for the corrective actions / preventive actions?
Are there survey, interview, and feedback forms or what types of informative system are used to determine customer satisfaction?
Information processed & used, like statistical analysis report, system analysis are reported to management and same are discuss in management review meeting?
The process system is effective?
How is this information achieved? What is frequently?
RELATED TOPIC:
- DOCUMENT CONTROL AUDIT POINTS
- INSPECTION & TESTING AUDIT POINTS
- QUALITY AUDIT POINT FOR MATERIAL DELIVERY
- INVENTORY MANAGEMENT AUDIT CHECKLIST POINTS
- PLANNING AND OBJECTIVES AUDIT CHECKLIST POINTS
- PERSONNEL COMPETENCE AND SKILLS AUDIT CHECKLIST POINT
- PROCESS REALIZATION AUDIT POINTS
- MANAGEMENT ROLE & RESPONSIBILITY AUDIT POINT
- CUSTOMER COMPLAINT & IMPROVEMENT AUDIT POINTS