Lean Six Sigma | What is your strategy as a manager or business owner? Is it defensive or offensive? The companies on the local market act defensively or offensively at the crisis situations.
There are managers who try to reduce the costs by firing people and managers who keep the employees and invest in their training.
The difference between these two approaches is that the first one is just a temporary solution.
Gradual Improvement
The implementation of a methodology like the six sigma or lean manufacturing concept might be a great solution for improving the production process and the costs reduction in such periods. However, the results will never show up over the night. The approach must be done gradually.
Otherwise, temporary solutions taken under pressure might deep the crisis even more. The costs reduction is a durable process only if the managers adopt systematic solutions. What most companies do these days is just patching their bags.
These are crisis solutions, temporary solutions that only deep the crisis.
Adopting a six sigma and lean manufacturing system comes with the implementation of the most efficient and long-lasting solutions. This concept is based on the idea of involvement of the direct worker, unconditionally supported by the top management team.
Short-Term Thinking
One of the reactions that are most frequently dealt with by the local managers is the defensive one. Such a defensive reaction is orientated towards increasing the selling prices for the delivered products, cutting the costs for the personnel training and even worse, the redundancy.
Unfortunately, these solutions seem to be the short-term saviors of a business. However, it is just a false impression.
They may be good short-term solutions, but they are definitely causing more problems in long term. They may even lead to bankruptcy.
Continuous Improvement
Approaching the six sigma and lean manufacturing concept normally refers to applying new principles in the coordination of a business. What managers don’t understand is that both this concept and themselves have a common objective and that is improving the business.
Such a system leads to a gradual improvement of the companies with the deep involvement of the employees, from the base level to the top management.
It is not a surprise that mostly top companies adopt this concept. Their professionals and experts actually understand what a strong business is defined by. However, this statement is not valid for small company owners. This is why some businesses succeed and keep growing, while other struggle to survive.
Customer Loyalty
Businesses run on the loyalty of their customers. It is the positive feedback from the customer that leads to the prosperity if the business. Businesses look forward to their customers for reference along with their own marketing campaigns.
Professionals understand that a satisfied customer will return with a number of fresh customers next time, and a disappointed customer will discourage other people to approach a business.
Customer interaction and satisfaction depends upon the factor that you make sure that he is happy with your services. The customer must feel that you have gone the extra mile to satisfy him.
Customer Expectations
The customers are individuals that have certain expectations and demands when they approach a business.
Because of the corporate status of the business, they have high hopes of a better and out of way treatment.
They understand that they are in safe hands and they want to be treated in a different way. Customers have plenty of choices to go to for placing the order of goods. But they have chosen a particular business because they expect special treatment. Business manager must understand this fact otherwise the customer will not return to you in future.
Customer Handling Skills
Lean six sigma management solutions provide special trainings and guidelines that will equip you and your employees in understanding customers better. With special trainings based on the up-to-date knowledge and expertise, you will be able to deal with multiple customers at the same time.
All your customers will feel special and they will be pampere by your train employees.
These trainings offered by Six sigma and lean manufacturing are very popular especially in the corporate environments.
Your business will be dealing with corporate customers and you certainly don’t want to disappoint them. Therefore, act smart and implement this new system.
Trust Building
Six sigma and lean manufacturing recognizes the fact that business is of no value of there are no customers.
Corporate customers will return to the same supplier again and again for placing different orders because they don’t have time to test new suppliers and businesses.
They work on the basis of prompt payment and trust. However, if the trust is lost then everything is lost in an instant. As a businessman you don’t want that.
This is where Six sigma and lean manufacturing solutions take over. They will provide necessary knowledge to indulge the customer in an environment of confidence.
Confidence & Growth
This environment is a special place for the customer where he will feel confident that he is in the right pair of hands.
As a manager you will be the face of the business and you will be representing the business all over the world.
Therefore, you must get training from Six sigma and lean manufacturing immediately to enhance your skills.
You will notice that the customers will be more satisfied and will provide very positive feedback for the business in the open market.
These feedbacks will pay you for the future businesses and transactions.