Complaint investigation
Complaint number and complaint date
Complained by – name of the customer who had complained.
Contact person name and contact details – phone number, emails of customer
Details of complaint – full detailed information of complaint to understand reasons, possible investigation of the base reasons.
Correction actions – Correction actions that immediately correct the complained for, to possible enable the works at customer side.
Root cause of the complaint – Root cause if the analysis of the find out facts reason that main issue is raised form, through root cause analysis possible to identify each step of the issues / reason of the trouble at customer end which cause compliant.
Product, material or Part – Replace / Repair / Complaint rejected? – this is on base of the analysis, if the problem happen due to customer end that possible to complaint reject with facts proof and solutions of the applications. If the genuine problem that depends on the issue those possible parts is need to replace or repair.
Customer is agreeing on the above actions? This is also possible that customer given some argument which is need to consider by manufacturing team to analyze the data and find out true.
Full Details of customer opinions / suggestions and comments on this complaints
EXAMPLES, SAMPLES & FORMATS
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