Control on nonconforming product
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Are there a procedure / instructions / methods for identifying, controlling and dealing with nonconforming product?
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Is the identifications – labels / Tag etc.., firmly attached to the product or its container?
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Are nonconforming products separately deployed? Optimum quantity for the nonconforming product?
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Are there arrangements to identification & segregation for nonconforming purchased product in incoming material receiving and storage area? In production areas? In inspection areas? In storage areas (warehouses)? In shipping areas?
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Are personnel trained in the uses of the procedure in each relevant area?
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Are responsibilities assigned for making non conforming product disposition decisions?
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Are these decisions & reasons are documented?
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How the documentation is storage media?
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How is this documentation associated with the actual product, control number, label, stickers, tag, copy of the nonconforming report are attached to the product?
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When accepting nonconforming products, how is it determined whether customer concession is required or not?
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Who has the authority to accept non conforming products under a concession?
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Are there records describing the nature of nonconformities and actions taken?
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Are they traceable to specific product batches or shipments?
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How long are these records retained?
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Are reworked or repaired products re-verified to their original specification?
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Are the results recorded? Is reworked product formally released for use or delivery?
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What actions are taken when product nonconformity is detected after delivery?
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Who decides what needs to be done? Are these decisions documented? How?
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Is there a follow up to determine whether the actions were completed and were effective?