QMS : internal audit report General Questionnaire /Internal Audit Checklist for Marketing
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How are customer enquirers reviewed to ensure feasibility to manufacture?
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How are requirements studied & offer sent to customer? Does the offer cover all technical specification requirements of customer?
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Incase of order received are those compared with quotations for technical & commercial aspects?
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Is list of standards/ customer spec. available to review technical requirements?
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Is list of approve PPAP available?
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Are customer specific QMS requirements reviewed?
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Is compliance with those evident?
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In case of new product development is team feasibility reviews evident prior to order acceptance?
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How is level of customer satisfaction determined? What is current status? Are actions identified initiated to improve level of customer satisfaction?
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Is in-house system for monitoring premium freight evident? Are reasons for the same identification?
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Are effort initiated to reduce premium freight
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