Warranty analysis documentation
Warranty analysis documentation is established to conducting records of warranty and product issues managed during warranty analysis.
Warranty analysis documentation prepared, maintained and update for the recording information of the warranty analysis where all warranty concern information are managed for the improvement of the product quality. When any product having a warranty and any customer having a complaint with the materials in that cases company should return the materials or replace, repair to manage according requirements of customer, warranty is assurance of the product quality that each materials should be complete quality complied, but in case due to some other reason that material having problem or not as per end application that customer are returned or complaint on base of the warranty given to customer, for the each complaint analysis, warranty analysis is conducted and identify general or probability and occurrence of product defects or mistakes. The records are managed for analysis and reasons behind the rejection against warranty provided to customers.
Warranty analysis documentation are established by quality department and quality manager is responsible for collection of records, managed and conducting analysis of each complaint received from customer against warranty provided to customer, the quality manager is also responsible for identify solution for each reason identified and provide assurance to customer for product quality, for the recording information of analysis are managed in format is warranty analysis, see picture below given as example format of warranty analysis for education purpose:
Warranty analysis format is used for conducting records of issues are raised concern to product that provided to customers with warranty, the warranty analysis format is conducting issues and identify reasons and calculate numbers of issues are occurred in month as well as issues wise bifurcation for identify solution with individual issues and reasons are identify by quality department. The records are maintained and its implementation is conducted by quality department.
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