Job order Audit checklist
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How customer requirements are determine and communicate? Is there customer specific requirement (CSR) is available?
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All the requirements and communications are documented?
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Documentations, process information how used? Who used?
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Is there any requirements are not explained by customer, but it is necessary that these requirements importances are explained against customer? Is it proceeding? If the proceeded, customer agreed for it?
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Are there all the customer requirements are reviewed? Who is review CSR?
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Are there records demonstrating that the required reviews are being conducted for every order?
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Is the any job having a regulatory requirements are attached? Compliance report is prepared by job order team? How the compliance will be affect the product? If not what is the reason for the regulatory requirements?
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Check a sample of orders to verify that procedures / work instructions / standard operating system and training are being tracked. Interview employees and review customer complaints to find out, whether there is history of order requirements that were misunderstood and/or incomplete.
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Is it permissible to take and accept verbal / telephonic orders? If so, are these orders confirmed? How such orders are confirmed?
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In case of the job order amendment? What is the change orders process? Is the instruction / work instructions are available? Peoples are follows? How system for amending documents?
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What is communication system for the job order change and information passing system to production department / quality or other concern department?
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Review a sample of change orders to verify that procedures, instructions and/or training are being followed. See if you can uncover any past problems caused by mishandling of change orders.
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Are processes for communicating with customers adequately defined, to include policies, assignment of authorities and responsibilities, and methods?
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Are these processes consistently implemented?
RELATED TOPIC:
- DOCUMENT CONTROL AUDIT POINTS
- INSPECTION & TESTING AUDIT POINTS
- QUALITY AUDIT POINT FOR MATERIAL DELIVERY
- INVENTORY MANAGEMENT AUDIT CHECKLIST POINTS
- PLANNING AND OBJECTIVES AUDIT CHECKLIST POINTS
- PERSONNEL COMPETENCE AND SKILLS AUDIT CHECKLIST POINT
- PROCESS REALIZATION AUDIT POINTS
- MANAGEMENT ROLE & RESPONSIBILITY AUDIT POINT
- CUSTOMER COMPLAINT & IMPROVEMENT AUDIT POINTS