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PRODUCT/PROCESS QUALITY CHECKLIST POINTS

General Questions:

1. Is the assistance of the customer’s quality assurance or product engineering activity needed to develop or concur to the control plan?
2. Has the supplier identified who will be the quality liaison with the customer?
3. Has the supplier identified who will be the quality liaison with its suppliers?
4. Has the quality assurance system been reviewed using the Chrysler, Ford, and General Motors Quality System Assessment?

Are there sufficient personnel identified to cover:

1. Control plan requirements?
2. Layout inspection?
3. Engineering performance testing?
4. Problem resolution analysis?

Is there a documented training program that:

1. Includes all employees?
2. Lists whose been trained?
3. Provides a training schedule?

Has training been completed for:

1. Statistical process control?
2. Capability studies?
3. Problem solving?
4. Mistake proofing?
5. Other topics as identified?
6. Is each operation provided with process instructions that are keyed to the control plan?
7. Are standard operator instructions available at each operation?
8. Were operator/team leaders involved in developing standard operator instructions?

Do inspection instructions include:

1. Easily understood engineering performance specifications?
2. Test frequencies?
3. Sample sizes?
4. Reaction plans?
5. Documentation?

Are visual aids:

1. Easily understood?
2. Available?
3. Accessible?
4. Approved?
5. Dated and current?
6. Is there a procedure to implement, maintain, and establish reaction plans for statistical control charts?
7. Is there an effective root cause analysis system in place?
8. Have provisions been made to place the latest drawings and specifications at the point of the inspection?
9. Are forms/logs available for appropriate personnel to record inspection results?

Have provisions been made to place the following at the monitored operation:

1. Inspection gauges?
2. Gage instructions?
3. Reference samples?
4. Inspection logs?
5. Have provisions been made to certify and routinely calibrate gauges and test equipment?

Have required measurement system capability studies been:

1. Completed?
2. Acceptable?
3. Are layout inspection equipment and facilities adequate to provide initial and ongoing layout of all details and components?

Is there a procedure for controlling incoming product that identifies:

1. Characteristics to be inspected?
2. Frequency of inspection?
3. Sample size?
4. Designated location for approved product?
5. Disposition of nonconforming products?
6. Is there a procedure to identify, segregate, and control nonconforming products to prevent shipment?
7. Are rework/repair procedures available?
8. Is there a procedure to re qualify repaired/reworked material?
9. Is there an appropriate lot tractability procedure?
10. Are periodic audits of outgoing products planned and implemented?
11. Are periodic surveys of the quality system planned and implemented?
12. Has the customer approved the packaging specification?

Related Topics:

1. APQP PROCESS
2. APQP
3. STATISTICAL PROCESS CONTROL (SPC) STUDY PLAN
4. HOW TO DO CONTROLS, IF ANY CHANGES MADE BY CUSTOMERS?
5. DESIGN INFORMATION CHECKLIST POINTS : APQP
6. DESIGN INFORMATION CHECKLIST FORMAT
7. NEW EQUIPMENT, TOOLING, AND TEST EQUIPMENT CHECKLIST POINTS