Customer complain & Improvement audit points
-
Is there responsibility assigned for the maintain customer complains & feedback?
-
Is there a system for collecting customer feedback and complains, log books, complain register etc.?
-
Corrective actions and Preventive actions are prepared? Actions plan is effective for the corrective actions / preventive actions?
-
Are there survey, interview, and feedback forms or what types of informative system are used to determine customer satisfaction?
-
Information processed & used, like statistical analysis report, system analysis are reported to management and same are discuss in management review meeting?
-
The process system is effective?
-
How is this information achieved? What is frequently?
RELATED TOPIC:
- DOCUMENT CONTROL AUDIT POINTS
- INSPECTION & TESTING AUDIT POINTS
- QUALITY AUDIT POINT FOR MATERIAL DELIVERY
- INVENTORY MANAGEMENT AUDIT CHECKLIST POINTS
- PLANNING AND OBJECTIVES AUDIT CHECKLIST POINTS
- PERSONNEL COMPETENCE AND SKILLS AUDIT CHECKLIST POINT
- PROCESS REALIZATION AUDIT POINTS
- MANAGEMENT ROLE & RESPONSIBILITY AUDIT POINT
- CUSTOMER COMPLAINT & IMPROVEMENT AUDIT POINTS